Privacy Policy

VCare herbal concepts (P) Ltd., ("VCare") is committed to implementing measures designed to protect the privacy of those using our Products, Services and accessing this website www.vcareherbalconcepts.com ("VCare”). “VCare” respects the privacy of all those who visit our Website, and use our online services through computers, mobiles or otherwise, we do collect certain relevant information from and about our users. Except as set forth within this Privacy Policy, our Terms of Service, our Disclaimer and other published guidelines, we do not release personally identifiable information (as described below) about users of this Website without their permission.

We want our users and customers to always be aware of any information we collect, how we use it, and under what circumstances, if any, we disclose it. We are also committed to providing you with the very best experience we can on our Website. Please read the following policy to understand how your personal information will be treated as you make full use of our Web site

Information we collect:

“VCare” offers online resources designed to provide health and product-related information and services such as E-Treatment, E-Appointment, phone consultations and E-mail communication etc. For the said purpose certain personally identifiable information has to be gathered, relied upon and used, as described below.

Personally identifiable information:

General: In certain areas of this Website, we require that you provide us with personally-identifiable information, in order to be able to use that portion or those portions of this Website. For instance, the names and contact information of persons who visit our Website are added to our database (presently maintained in Chennai, India) so that, for example, they may be contacted in the future regarding “VCare” Services and Products or future opportunities. Such contact may occur by e-mail, telephone or mail, as “VCare” deems appropriate.

Specific: “VCare” may also collect health information about you that you provide by while enquiries/ raising queries or during the treatment/ responding to our questions and surveys (including but not limited to information pertaining to the ailment described by you, your medical history, pictures, records etc.).

Billing Information: As some of services provided by “VCare” are paid services, “VCare” may require additional information pertaining to your contact details, billing address, credit card information etc.

Non-personally-identifiable information

General: When users come to our Website, we collect and aggregate information indicating their home server, but not their e-mail addresses. Such information helps us identify the most popular content and portions of our Website and determine the effectiveness of our various promotional activities. We aggregate such information for internal review and thereafter it is superseded by more recent information

"Cookies": We also use "cookies" – that is, small text files placed on your computer's hard drive/ mobile – to help you in getting faster access to this Website's contents, and to help us determine the type of content you find of interest, the sites to which you link, the length of time you spend at any particular area of this Website and in particular “VCare” services you choose to use. Cookies are only read by the server that placed them, and are unable to execute any code or virus. Cookies allow “VCare” to serve you better and to personalize your web-browsing experience. Nevertheless, you can control how and whether cookies will be accepted by your web browser. For more information on how to do this, please refer to the documentation accompanying your browser or third party web sites.

How we use the information we collect:

“VCare” will use the information received to provide services in the best interest of the users. You agree and understand that the apart from “VCare” and its representatives, certain third parties, such as operations and maintenance contractors repairing and maintaining our technical systems may have access to your personal data. “VCare” has not entered into non-disclosure agreements with such third parties. You consent to such persons having access to your information.

How We Use Personally-Identifiable Information: “VCare” provides notice to users that personally-identifiable (i.e., non-aggregated) information will be collected during the web-browsing process. This Privacy Policy also serves as a notice that such information is collected under those circumstances. “VCare” may use such information to enhance your experience by providing such information to appropriate third parties, including any outsourcers, as reviewed and selected by “VCare”.

How We Use Non-Personally Identifiable Information: We aggregate data on users' home servers for internal review purposes, in order to build higher quality, more useful online services and better products, e.g., by performing statistical analysis of the collective characteristics and behaviour of our users. Following such internal review, such aggregated information is then superseded by more recent information.

Additionally, “VCare” shall use the information provided by you to administer and respond to your enquiry. Your enquiry will be researched by our information team, who will respond to the same. “VCare” shall make best endeavours to securely store the information supplied and the response provided. “VCare” may also produce reports on the use of the services utilised by the user to monitor and develop the services.
With your permission, academic institutions and/or “VCare” may use your data for case studies, wherein your name, age, ailment and other details may be revealed. You will have the choice to opt out of the study.

“VCare” reserves the right to disclose information contained in our access logs concerning any user as we reasonably feel is necessary to protect our systems or business. In particular, we reserve the right to disclose such information when a user is in violation of our current or later Terms of Service, Disclaimer, Privacy Policy or other published guidelines, or initiates or participates (or is reasonably believed to participate) in any illegal activity, even without a subpoena, warrant, or other court order, and to disclose such information in response to court and governmental orders, civil subpoenas, discovery requests, and as otherwise required by law. Other causes of release of data may include but are not limited to: (i) taking precautions against liability issues; (ii) to assist government enforcement agencies; (iii) to investigate and defend “VCare” against third party claims or allegations; (iv) to protect the security or integrity of the Website and/or services provided by “VCare”; and/or (v) to protect the rights, property, or personal safety of “VCare”, users of the Website and any other person.

“VCare” shall be entitled to share your information for business reasons such as reorganization/ divestment of its business through sale, merger or acquisition. “VCare” will, in such a scenario, obtain written assurances that the information will be adequately and appropriately protected in these circumstances.

Consultancy and counselling are intended solely for your use.  All information is tailored to meet your individual situation/circumstances (on the basis of the information furnished by you) and is therefore not appropriate to be shared with others. You shall not without prior written permission from “VCare” share this information with any person whosoever, and/ or alter or edit the same.

Periodic policy changes:

Please note that VCare may reviews its Privacy Policy from time to time as it may deem fit (e.g., to track technology and/or legal changes), and hence this Privacy Policy is subject to change. We strongly suggest that you bookmark and periodically review this page to ensure continuing familiarity and awareness with the most current version of our Privacy Policy.

Opt-out option:

If you would like to have your personally-identifiable information removed from “VCare” databases, please e-mail to info@vcaretrichology.com or call +91 44 28158355. We will use reasonable efforts to comply with your request. However, there will be residual information that will remain within “VCare” databases, access logs, and other historical internal records, which may contain such personally-identifiable information